HEAT is an easy to use customer service (CRM) help desk empowering IT, HR, Facilities, Customer Service, and other enterprise functions to simplify and automate their business processes to improve service quality, while managing and securing endpoints to detect and protect against threats to business continuity. In January 2017, as part of the transaction by Clearlake Capital to acquire LANDESK, Clearlake contributed HEAT Software, its portfolio company, to the new platform investment in LANDESK. As a result, a new company was established under the name Ivanti and the HEAT Helpdesk System rebranded as Ivanti Service Manager (powered by HEAT)

What is HEAT IT Service Management?

HEAT IT Service Management, aka HEAT Classic an easy to use customer service (CRM) help desk empowering IT, HR, Facilities, Customer Service, and other enterprise functions to simplify and automate their business processes to improve service quality, while managing and securing endpoints to detect and protect against threats to business continuity. In January 2017, as part of the transaction by Clearlake Capital to acquire LANDESK, Clearlake contributed HEAT Software, its portfolio company, to the new platform investment in LANDESK. As a result, a new company was established under the name Ivanti and the HEAT Helpdesk System rebranded as Ivanti Service Manager (powered by HEAT)

What is HEAT Helpdesk?

HEAT Helpdesk, aka HEAT Classic an easy to use customer service (CRM) help desk empowering IT, HR, Facilities, Customer Service, and other enterprise functions to simplify and automate their business processes to improve service quality, while managing and securing endpoints to detect and protect against threats to business continuity. In January 2017, as part of the transaction by Clearlake Capital to acquire LANDESK, Clearlake contributed HEAT Software, its portfolio company, to the new platform investment in LANDESK. As a result, a new company was established under the name Ivanti and the HEAT Helpdesk System rebranded as Ivanti Service Manager (powered by HEAT)

Ivanti is an IT software company headquartered in South Jordan, Utah. It produces software for IT Security, IT Service Management, IT Asset Management, Unified Endpoint Management, Identity Management and Supply Chain Management.

Ivanti Professional Services and Best Practices by former Kifinti Solutions Consultant for Ivanti Service Manager HEAT IT Service Management

HEAT Classic

Q: What does HEAT stand for?

HEAT stands for Helpdesk Expert Automation Tool. HEAT is an easy to use customer service (CRM) help desk empowering IT, HR, Facilities, Customer Service, and other enterprise functions to simplify and automate their business processes to improve service quality, while managing and securing endpoints to detect and protect against threats to business continuity. In January 2017, as part of the transaction by Clearlake Capital to acquire LANDESK, Clearlake contributed HEAT Software, its portfolio company, to the new platform investment in LANDESK. As a result, a new company was established under the name Ivanti and the HEAT Helpdesk System rebranded as Ivanti Service Manager (powered by HEAT)

Helpdesk Ticketing System

IT Service & Asset Management

Ivanti Service Manager (powered by HEAT ITSM)

Best Practices & Latest Solutions, Requirements Gathering, Proof of Concept, Configuration, Development, Consulting, Prototypes,
User Acceptance Testing (UAT), Ivanti Self Service Portal, Integrations, ITIL, Ivanti Service Manager ITSM, Ivanti Asset Manager ITAM, ESM

HEAT Helpdesk Tracking System

HEAT Classic an easy to use customer service (CRM) help desk empowering IT, HR, Facilities, Customer Service, and other enterprise functions to simplify and automate their business processes to improve service quality, while managing and securing endpoints to detect and protect against threats to business continuity. What does HEAT stand for? Helpdesk Expert Automation Tool

In January 2017, as part of the transaction by Clearlake Capital to acquire LANDESK, Clearlake contributed HEAT Software, its portfolio company, to the new platform investment in LANDESK. As a result, a new company was established under the name Ivanti and the HEAT Helpdesk System rebranded as Ivanti Service Manager (powered by HEAT)

About Us
Developing, streamlining workflows & business processes
for fortune 500 enterprise clients,
Frontrange HEAT Business Partners (Change Control, Avante Solutions, Kifinti Solutions),
and Ivanti Business Partners (Kifinti Solutions, DDS IT)

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your ivanti HEAT ITSM Implementation?

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The Testimonials speak for themselves

a19 Consulting has mentored Fortune 500 enterprise clients, Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT) worldwide, from Austria and Australia to Brussels, Canada, Denver, Europe, Frankfurt, Georgia, Halifax, Italy, Kelowna, London, Montreal, New York, New Zealand, North America, Ottawa, Penticton, Quebec, Rochester, Singapore, Sydney, Switzerland, Toronto, US, UK, Vienna, Winnipeg, Yellowknife, Zurich

HEAT - Ivanti Neurons - IT Service & Asset Management since 1996

“EXP had completed an Implementation of the Ivanti Service Manager and Asset Manager toolset. The implementation team from Kifinti Solutions were helpful in getting it up and running, but we needed someone that could take EXP to the next level and configure the tool so we could utilize all of its potential. As EXP was also in a transition period where our processes and workflows were being redefined, Gregor and a19 Consulting were able to work with us to align our working processes with the workflows within the Ivanti Service Manager tool (now Ivanti Neurons ITSM), leveraging a19 Ivanti Best Practices and latest solutions.”

— Steven Morin | EXP | Helpdesk Manager