Ivanti Service Manager (powered by HEAT ITSM)
HEAT Classic an easy to use customer service (CRM) help desk empowering IT, HR, Facilities, Customer Service, and other enterprise functions to simplify and automate their business processes to improve service quality, while managing and securing endpoints to detect and protect against threats to business continuity.
In January 2017, as part of the transaction by Clearlake Capital to acquire LANDESK, Clearlake contributed HEAT Software, its portfolio company, to the new platform investment in LANDESK. As a result, a new company was established under the name Ivanti and the HEAT Helpdesk System rebranded as Ivanti Service Manager (powered by HEAT)
About Us
Developing, streamlining workflows & business processes
for fortune 500 enterprise clients,
Frontrange HEAT Business Partners (Change Control, Avante Solutions, Kifinti Solutions),
and Ivanti Business Partners (Kifinti Solutions, DDS IT)
Are you getting the most out of
your HEAT ITSM Implementation?
You aren’t. Until you Contact a19 Guaranteed!
The Testimonials speak for themselves
© a19 Consulting |2016 | Best Practice Systems | Have you read our Press Releases? Be sure to check out our Mobile Apps and Ivanti Podcast
“EXP had completed an Implementation of the Ivanti Service Manager and Asset Manager toolset. The implementation team from Kifinti Solutions were helpful in getting it up and running, but we needed someone that could take EXP to the next level and configure the tool so we could utilize all of its potential. As EXP was also in a transition period where our processes and workflows were being redefined, Gregor and a19 Consulting were able to work with us to align our working processes with the workflows within the Ivanti Service Manager tool, leveraging a19 Ivanti Best Practices and latest solutions.”
— Steven Morin | EXP | Helpdesk Manager
a19 Consulting has mentored Fortune 500 enterprise clients, Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT) worldwide, from Austria and Australia to Brussels, Calgary, Denver, Edmonton, Frankfurt, Georgia, Halifax, Italy, Kelowna, London, Montreal, New York, Ottawa, Penticton, Quebec, Rochester, Singapore, Toronto, Utah, Vancouver, Winnipeg, Yellowknife, Zurich
Over 2 decades of HEAT and Ivanti IT Service Management experience
