Freelance ITSM Development & Consulting
Ivanti Service Manager (powered by HEAT ITSM)
Best Practices & Latest Solutions, Project Management, Requirements Gathering, Proof of Concept, Configuration, Development, Consulting, Prototypes,
User Acceptance Testing (UAT), Ivanti Self Service Portal, Integrations, ITIL, Ivanti Service Manager ITSM, Ivanti Asset Manager ITAM
Lead by Senior Architect/Developer/Consultant/Freelancer with 26+ years experience and 100+ Ivanti HEAT ITSM implementations worldwide
HEAT Helpdesk Tracking System
HEAT Classic an easy to use customer service (CRM) help desk empowering IT, HR, Facilities, Customer Service, and other enterprise functions to simplify and automate their business processes to improve service quality, while managing and securing endpoints to detect and protect against threats to business continuity. What does HEAT stand for? Helpdesk Expert Automation Tool
In January 2017, as part of the transaction by Clearlake Capital to acquire LANDESK, Clearlake contributed HEAT Software, its portfolio company, to the new platform investment in LANDESK. As a result, a new company was established under the name Ivanti and the HEAT Helpdesk System rebranded as Ivanti Service Manager (powered by HEAT)
About Us
Developing, streamlining workflows & business processes
for fortune 500 enterprise clients,
Frontrange HEAT Business Partners (Change Control, Avante Solutions, Kifinti Solutions),
and Ivanti Business Partners (Kifinti Solutions, DDS IT)
Are you getting the most out of
your ivanti HEAT ITSM Implementation?
You aren’t. Until you Contact a19 Guaranteed!
The Testimonials speak for themselves
a19 Consulting has provided freelance ITSM Professional Services for the HEAT and Ivanti Product Line to Global & Fortune 500 enterprise clients, Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT) worldwide, in the UK, Europe | Australia, New Zealand ANZ | APAC | Asia | Canada and the USA
Night and Day Compared to Ivanti and other HEAT Consultants
-- Rob Moody | ASM UK | End User Computing Manager
Best in Class Ivanti Consulting
--- Ria Smith | Sodexo Australia | HSE Director
Five stars for Ivanti HEAT Development Experience, Technical Knowledge, and Consultative Approach
-- Jamie Davidson | Sodexo Australia | Infrastructure & Support Manager
a19 Consulting took our Ivanti HEAT ITSM System to the Next Level
-- Steven Morin | EXP | Helpdesk Manager | Canada & US
Unique & Distinctive Ivanti HEAT ITSM Authority
-- Neil Evans | DDS IT | Ivanti Business Partner | New Zealand & Australia
Every other Ivanti HEAT Consultant said it can't be done!
-- Shelley | City of Brampton | Municipal Services Manager | Canada
