Freelance ITSM Development & Consulting

Disclaimer:  We are NOT affiliated with Ivanti 
We are independent. Unbiased. Simply Better!

City of Brampton - Municipal Services CRM

Self Service Portal and Kiosks

IT Service & Asset Management

Ivanti Service Manager (powered by HEAT IT Service Management)


Best Practices & Latest Solutions, Project Management, Requirements Gathering, Proof of Concept, Configuration, Development, Consulting, Prototypes, 
User Acceptance Testing (UAT), Ivanti Self Service Portal, Integrations, ITIL, Ivanti Service Manager ITSM, Ivanti Asset Manager ITAM

Lead by Senior Architect/Developer/Consultant/Freelancer with 27+ years experience and 100+ Ivanti HEAT ITSM implementations worldwide

City of Brampton Testimonial for former Kifinti Solutions Ivanti Service Manager Consultant

Every Ivanti Developer & Consultant said it couldn't be done

The City of Brampton was a19 Consulting's main account while on contract for Kifinti Solutions, prior to founding the a19 Best Practice System.  In addition to the IT Service Desk implementation, and Self-Service Kiosksa19 Consulting implemented a Parking Booking & Reservation system for the Municipal Services Department's Ivanti CRM System.


"Gregor was able to develop and implement what every Ivanti Developer and Ivanti Consultant said couldn't be done! A booking and reservation system for our parking authority. Now citizens of the City are able to reserve daily, weekly, monthly, and yearly parking passes. Gregor delivered what other consultants said was impossible."
--- Shelley, City of Brampton, Municipal Services Manager