Ivanti Professional Services and Best Practices by former Kifinti Solutions Consultant for Ivanti Service Manager HEAT IT Service Management

Testimonials

IT Service & Asset Management

Ivanti Service Manager (powered by HEAT IT Service Management)

 

Requirements Gathering, Proof of Concept, Configuration, Development, Prototypes, User Acceptance Testing (UAT)
Integrations, ITIL, Best Practices, Latest Solutions, ITxM (ITSM, ITAM), ESM

 TAKING ISM TO THE NEXT LEVEL

 

“EXP had completed an Implementation of the Ivanti Service Manager and Asset Manager toolset. The implementation team from Kifinti Solutions were helpful in getting it up and running, but we needed someone that could take EXP to the next level and configure the tool so we could utilize all of its potential. As EXP was also in a transition period where our processes and workflows were being redefined, Gregor and a19 Consulting were able to work with us to align our working processes with the workflows within the Ivanti Service Manager tool, leveraging a19 Ivanti Best Practices and latest solutions.”

  
— Steven Morin | EXP | Helpdesk Manager
 

Unique and Distinctive ITSM Authority
 

"I worked with Gregor at DDS IT, an Ivanti Business Partner that engaged a19 Consulting to provide Ivanti Professional Services to our clients and in-house staff in New Zealand and Australia, with Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange).  
 

Gregor, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to best practices going back over 24 years with the HEAT and now Ivanti ISM/IAM products."
 

—Neill Evans | Solutions Architect | DDS IT | Ivanti Business Partner

 

Customer Focused CRM Best Practices

 

"Gregor at a19 Consulting has a knack for CRM Software Implementations, upgrades, and best practices, with a consultative, customer-focused, holistic approach and possesses an uncanny ability to problem solve, marrying the business need, with effective technical solutions.


— Madan Murthy | Replicon| Director of Sales

 

A True HEAT MacGyver

 

“I worked with Gregor at Lehigh Cement, implementing the HEAT IT Service Management System. Gregor had developed a Best Practice system for the Frontrange business partner, Avante Solutions, and his experience with HEAT (now Ivanti Service Manager) was next level. Highly technical and business process focused at the same time, holistic approach, offering the latest solutions, best practice advice, and unique, simple, yet effective solutions to the most complex challenges. A true HEAT MacGyver!
 

— Jason McGuire | Lehigh Cement| Project Manager