ITSM Consulting with 100+ ITSM Implementations since 1996 in the UK, Europe, DACH, Australia, New Zealand, Singapore, South Korea, Canada, USA

Freelance ITSM Consulting


Sodexo Australia:  Five Stars All The Way


Senior Architect/Developer/Consultant/Freelancer
27+ years experience
100+ ITSM implementations worldwide

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage.  Any use of the software product names is descriptive of the fact that we have experience with ITSM and CRM products such as Ivanti Neurons, Ivanti Service Manager, SalesLogix CRM, Remedy, HEAT IT Service Management, and Sage CRM.

Sodexo Australia | Ivanti HEAT Cloud Customer

Our engagement with Gregor and a19 Consulting has been highly successful in scoping Ivanti HEAT design changes, meeting with key business stakeholders and delivery of service improvement. Technical expertise and ability to project manage the implementation of changes meets all expectations. 

Five stars for Ivanti HEAT Development & Consulting Experience, Technical Knowledge, and Consultative Approach.

We are very confident in Gregor and a19 Consulting to assist in the delivery of required changes and their industry expertise in advising of best practice Ivanti HEAT configuration set-ups to follow.

  — Jamie Davidson | Sodexo Australia | Infrastructure & Support Manager



Connects business needs and best practices to the technical Ivanti HEAT solution


"Professional and consistent in the approach and delivery; Very knowledgeable about the platform, business acumen, that connects business needs and best practices to the technical solution for Ivanti Service Manager (HEAT)."
-- Milo Shulev | Sodexo Australia | Project Manager